If 2024 was the year of artificial intelligence chatbots becoming more useful, 2025 will be the year AI agents begin to take over. You can think of agents as super-powered AI bots that can take actions on your behalf, such as pulling data from incoming emails and importing it into different apps. You’ve probably heard rumblings of agents already. Companies ranging from Nvidia and Google to Microsoft and Salesforce are increasingly talking up agentic AI, a fancy way of referring to AI agents, claiming that it will change the way both enterprises and consumers think of AI technologies. The goal is to cut down on often bothersome, time-consuming tasks like filing expense reports — the bane of my professional existence. Not only will we see more AI agents, we’ll see more major tech companies developing them. Companies using them say they’re seeing changes based on their own internal metrics. According to Charles Lamanna, corporate vice president of business and industry Copilot at Microsoft, the Windows maker has already seen improvements in both responsiveness to IT issues and sales outcomes.

Full opinion : If 2024 was the year of AI chatbots and ChatGPT, 2025 will be the year of Agentic AI.