After the attack on the Pentagon nearly four years ago, the area’s charitable agencies faced a daunting logistical challenge. Things did not always go smoothly. Well-meaning people donated blankets and used clothing when cash would have been more useful. Volunteers were not always directed where they were most needed. Survivors and the families of the deceased needed financial and emotional support, but no consolidated lists of help were available. Some grief-stricken survivors had to keep telling their stories again and again to different caseworkers.Full Story