Artificial intelligence agents, the technology that can perform tasks on behalf of humans, are here. But businesses don’t necessarily trust them, and haven’t yet started using the technology in a widespread way. That’s according to attendees at The Wall Street Journal’s CIO Network Summit in Menlo Park, Calif. on Tuesday, which attracts the country’s top information-technology leaders. While 61% of attendees at the summit said they’re experimenting with AI agents, 21% said they’re not using them at all. And, their most pressing concern around the technology is a lack of reliability, the poll found. That’s in stark contrast to the vendors selling them, who say it will be too late for businesses to wait for all of the technology’s kinks to be ironed out. Vendors like OpenAI, Microsoft and Sierra are banking on the fact that enterprises will be ready sooner rather than later to take on new workforces of AI agents that automate away much of the daily toil for their employees. “Accept that it is imperfect,” Bret Taylor, co-founder and CEO of the agentic AI startup Sierra and chairman of OpenAI, said at the summit.

Full survey : A survey of attendees at the WSJ’s CIO Network Summit: 61% are experimenting with AI agents, but 21% are not using them at all, citing reliability concerns.