Customer experience technology provider Genesys has suffered a cyberattack resulting in the unauthorized exposure of customer data from internal corporate systems. Company officials clarified that primary production platforms including Genesys Cloud, Genesys Engage, and Genesys Engage Cloud were not compromised in the incident. Incident response teams and external forensics specialists were deployed to contain the breach, secure internal network perimeters, and evaluate the full scope of exposed information. Affected enterprise customers are being notified directly as part of remediation protocols and heightened security monitoring procedures. The security breach underscores ongoing risks associated with internal corporate network vulnerabilities and lateral exposure across enterprise software vendors.

Full report : Genesys Discloses Cyber Incident Exposing Customer Data From Internal Systems.