Agentic AI isn’t smarter AI — it’s an autonomous decision-maker that’s completely transforming how businesses operate and how employees work. Its impact rivals the rise of the internet in the 1990s or the launch of the iPhone in the 2000s. But like every major innovation, especially when it first goes mainstream, there’s a lot of confusion about what agentic AI actually is. Some think it’s an advanced version of ChatGPT, while others assume it’s a type of chatbot. Misunderstanding around agentic AI is often caused by oversimplified explanations, marketing buzz or a lack of hands-on experience. But it also stems from common perceptions around automation, especially the chatbots that people regularly rely on for things like customer support, order tracking or making appointments. And inside organizations, agentic AI is often confused with internal systems that handle routine tasks, like chatbots designed to respond to IT support requests, track the status of purchase approvals or update employee records.

Full report : Agentic AI isn’t a chatbot or a smarter automation tool; it’s the foundation for a new way of working.