Research suggests pioneering CIOs must blend AI agents with human skills. So how can digital leaders establish an effective balance between agentic and professional capabilities, and successfully lead their people into the agentic-enabled future? Here are seven best-practice tips from the experts.

1. Get past the fear. Huy Dao, director of data and ML platform at Booking.com, says the travel specialist’s data stack makes it easier to develop new AI-enabled services, including a partner-to-guest agentic system for automated communication between customers and hotels.

The firm’s stack includes AWS cloud technology, the Snowflake data platform, ThoughtSpot analytics, and Astronomer orchestration. Dao’s data team also uses the MCP pioneered by Anthropic, the open-source agentic framework LangGraph, and a flexible approach to LLMs.

Full feature : CIOs are turning agentic explorations into production services. From getting past the fear to embracing rapid change, here’s how digital leaders turn agents into powerful work colleagues.