A shift has been underway for some time as value creation moves from slow, firm-centric to more rapid, co-created across a network of participants. Customers don’t experience systems; they experience outcomes. Those outcomes are assembled across a network of partners, platforms and capabilities that must work together as one. Consider NVIDIA. Its Blackwell platform is not simply a product; it is an ecosystem. Chips, software frameworks, developer tools and partner innovations combine to deliver AI capability at scale. What appears seamless to the customer is a highly coordinated system of interdependent contributors. The CIO’s responsibility is to ensure alignment among technology, agents and the ecosystem’s role.

Full opinion : Agentic AI isn’t just changing how systems operate; it redefines how value is created and who controls it.