Citigroup is making moves toward a potentially transformational technology that’s so far proved elusive in many corporate workplaces. Businesses are betting that one day AI agents will be able to autonomously complete complicated assignments much in the way human workers would, chaining together a series of discrete tasks, sometimes over hours or days, and accessing multiple internal company systems. For most companies, that reality is far off today. But Citi said it is taking steps to get there. Starting this month, it will begin piloting new “agentic” capabilities inside of the proprietary AI platform it has been developing over the last two years. With the new update, users will be able to direct an AI tool to complete multiple tasks, accessing multiple company systems with a single prompt, Citi Chief Technology Officer David Griffiths said. A couple of years ago, you could do agentic things with the early versions of the models that were available then. But they weren’t always very reliable. They weren’t always very good at invoking tools. But they are now,” he said.

Full report : Citigroup to run a 5,000 person pilot to find out how helpful the new “agentic” technology is to staff in areas like research and client profiling.