In 2024, when cloud-based software company BlackLine implemented its Buckie AI agent, a knowledge base that employees could ask HR- or IT-related questions, the company didn’t expect to move away from the tool within a year. “The technology was moving so fast,” CIO Sumit Johar says, and the company needed a different system to scale for the future. By June the following year, BlackLine had migrated to Google Gemini enterprise, and today, employees organization-wide have built nearly 300 AI agents themselves. The rapid clip at which organizations are adopting AI is compounding challenges for CIOs. And for employees, being bombarded with new tools and processes is leading to AI fatigue, a feeling of burnout from added workflows and unmet promises of time savings.

Full report : As technology rapidly evolves, boards are pressuring leaders to quickly deploy AI and deliver results, but at the risk of frustrating and burning out their employees.