Many technology leaders remain skeptical or concerned about the use of artificial intelligence tools, at the same time organizations are relying on these tools to handle a growing number of roles and functions. Given this paradox, a key consideration is what will it take to bring these two opposing dynamics in alignment? A recent survey of 1,393 technology leaders across nine countries by IT staffing and services provider Experis showed that about two-thirds are accelerating their AI capabilities and about half are embedding AI skills into existing roles rather than creating new positions. And yet, despite the ongoing buzz around AI, the research indicated a measured approach to AI adoption among technology leaders. Just 37% see generative AI as a valuable solution for specific applications today, and 33% remain uncertain about its business impact. “CIOs and technology leaders are embedding AI into existing functions and roles primarily by using it to augment existing work patterns and tasks,” said Cameron Haight, an analyst at research firm Gartner. “This initial use of AI tools is expected to generate modest productivity increases. In the short term, AI operates within boundaries, enhancing current processes without fundamentally transforming them.” Businesses are using AI in several key areas, said Kye Mitchell, president of Experis U.S. They’re deploying it to accelerate coding and automate testing in software development; to enhance cybersecurity via real-time threat detection and response; and to improve customer support and sales by streamlining ticket handling and personalizing outreach.

Full report : Technology leaders remain skeptical about the use of artificial intelligence, but are relying on these tools to handle a growing number of roles and functions.