If you heard that up to 3.7 million pieces of private user data had been made public, you might well assume it was the report of a major hack. However, a recent investigation published by ExpressVPN proves just how easy it is to lose your privacy when basic security measures such as password protection and encryption aren’t in place. Conducted by cybersecurity researcher Jeremiah Fowler, the report uncovered a case in which massive amounts of customer data were leaked from AI-powered chatbots used by retailers for customer service.

Full report : Leaked data points included voice and text messages, and even private audio recordings lasting up to 4 hours.