Artificial intelligence agents have emerged as one of the most exciting aspects of generative AI for business because they take chatbots to the next level, performing complex tasks without help from humans. These autonomous AI agents can follow instructions and do things from checking a car rental reservation at the airport to screening potential sales leads. Software companies from Salesforce to ServiceNow, Microsoft and Workday last year all announced their own AI agents, which they say can help businesses be even more hands-off in areas like recruiting employees, contacting potential sales leads, creating marketing content and managing their information-technology. If these AI agents work as promised, they could also provide businesses with the return on investment they have been looking for out of generative AI. According to some corporate technology leaders, that means the ability to tie the technology to a reduction in the number of hours employees work, or even how many new people they need to hire.

Full use cases : These businesses are using AI agents for drug discovery, customer service, marketing, writing code and research.