New data from Gartner reveals the productivity gains generative AI is creating among supply chain employees. More than seven-in-10 (72%) of 265 global supply chain executives surveyed by Gartner in August 2024 said their organizations have deployed generative AI. However, survey results indicate that most respondents are experiencing middling results for productivity and ROI. The most significant finding from Gartner’s research is that generative AI produces much better results among desk-level supply chain employees when it is used by individual workers as opposed to at team level. On average, the survey indicates that generative AI in the supply chain enables individual desk-level supply chain employees to produce save an average of 4.11 hours of work per week Seven-in-10 (71%) respondents agreed that generative AI improved individual employee work output and 63% said the technology improved individual work quality. However, at the team level, the survey reveals that overall supply chain teams only saved 1.5 hours of work per week in aggregate. Only 54% of respondents said that generative AI improved team-level work output and less than half (44%) said the technology improved the quality of team-level work.

Full survey : Research shows that artificial intelligence helps supply chain workers at individual levels but fails at team level.