There are two prevailing schools of thought regarding the AI-agent workforce. One says organizations should prepare for agentic AI, in which the human-in-the-middle role is largely transitional and serves to buy time to improve agents’ accuracy and build trust in their decision-making. Others say AI agents will largely augment humans, but expect workflows to change drastically from task-based processes to more asynchronous, choreographed operations. Businesses will likely have a mix of agentic and human-augmented AI agents, with many more in pilot stages. As part of this transformation, CIOs need to consider how to evolve the IT organization and upskill IT employees for this future. According to Deloitte’s 2026 Global Technology Leadership Survey, 75% of IT leaders agree their operating models and processes must change within the next 12 to 18 months to drive greater value.

Full opinion : CIOs must revamp their IT training and career development agendas to set the stage for the agentic enterprise.