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Agentic AI systems have shown potential to transform how organisations work, at times delivering unparalleled productivity gains. They can automate complex workflows, reduce routine effort and enable people to focus on higher-value tasks. As organisations deploy increasingly autonomous uses of AI at pace, it is important to consider how these systems behave when they do not function as envisaged or expected – and plan accordingly. Recently, there have been several incidents involving AI models and agentic AI systems carrying out unsanctioned or unintended activity. These events highlight why organisations need to carefully consider how these technologies are deployed, constrained, observed and responded to.