Mark Benioff has some problems. His enterprise software company, Salesforce CRM, is the biggest name in a category that Wall Street thinks may get decimated by artificial intelligence. Its business model has centered on selling software to large companies on a per-employee basis—but many of those firms are expected to downsize as AI agents become increasingly proficient at performing real-world tasks. It is a daunting double-bind, and it isn’t even the worst-case scenario. Salesforce’s stock is down a mere 28% year to date. The hardest-hit software-as-a-service companies are down about twice that much on similar fears.
But Benioff thinks the bears have it wrong—about the “SaaSpocalypse” thesis generally, and especially about Salesforce. AI, he says, is making Salesforce more valuable to its customers than ever.

Full report : Salesforce CEO Marc Benioff dismisses the idea of vibe coded CRM replacing SaaS companies, saying data security and compliance make Salesforce indispensable.