OpenAI and ServiceNow said they signed a three-year deal that will integrate the ChatGPT-maker’s AI models into ServiceNow’s business software. The deal depends on customers using OpenAI’s models within ServiceNow, and also includes a revenue commitment from ServiceNow to OpenAI. More specific terms weren’t disclosed. “Enterprises want OpenAI intelligence applied directly into ServiceNow workflows,” said Brad Lightcap, OpenAI’s chief operating officer. “Looking ahead, customers are especially interested in agentic and multimodal experiences, so they can work with AI like a true teammate inside ServiceNow.” The pact is the latest sign that AI agents, independent bots that can take action on behalf of humans, are becoming standard inside core business software. Salesforce has already folded AI agents into its flagship sales and marketing tools. SAP and Workday have been similarly pitching businesses on the idea that their embedded AI agents are essential to getting value out of AI.

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