Artificial intelligence and data analytics firm Palantir is using its military intelligence background to deliver AI-powered solutions to major retailers to reinvent their supply chain network or make operations more efficient. “We took a lot of the learnings from data integration analytics and putting data in the hands of operators that we learned in the government space, and we reapplied it to large commercial enterprises,” said Anita Beveridge-Raffo, lead deployment strategist at Palantir, in an interview with Pymnts. The company’s approach centers on building digital twins, or virtual models of a client’s entire operation — using a semantic layer that sits atop disparate systems and presents unified data on a dashboard. Palantir’s retail clients seek two AI paths, Beveridge-Raffo said. The first is personalization to improve customer experience and drive top-line growth. The second is automation to optimize processes and improve the bottom line. “AI has unlocked not only personalization capabilities but also automation capabilities,” she said. “You can look at processes that are cumbersome, that cross multiple different sources of data and systems, and you can use AI agents or agentic workflows within our platform to streamline those processes.”

Full report : Palantir uses digital twins to unify fragmented data sources from retail operations at Wendy’s and Walgreens, giving the companies with real-time visibility and AI-driven decision making.