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Why the finance industry is looking to agentic AI

What if an AI assistant could do your shopping? This is agentic AI: software that doesn’t just answer queries but carries out complex tasks autonomously. Last week, at the Money 20/20 Europe event in Amsterdam, Mastercard, Dutch bank ING and payment services company Worldline announced they had completed “Europe’s first live end-to-end agentic payment.” A shopper told an AI assistant to look for concert tickets in a certain place on a given date, within a defined budget; the assistant found options, and after the shopper selected one, it paid for them, with human approval. Agentic AI was one of the hot topics at the conference — billed as the largest annual gathering of the financial technology, or fintech, industry. For many years, fintech and traditional banks were seen as rivals, but many are now partnering to adopt these technologies.

Full report : AI agents that can shop for you are moving from concept to reality, with banks and financial technology companies getting on board.