Walmart is overhauling its AI agent strategy as it aims to simplify the user experience. Agents refer to artificial intelligence tools that can independently take some action on behalf of a user, and Walmart in recent months has built dozens. Maybe too many, since they were typically accessed through different interfaces in different systems, and things were starting to get confusing for users. Now the retail giant is taking a step back and consolidating all those agents into four discrete interfaces it calls “super agents.” One is for customers, one is for employees, one is for engineers, and one is for sellers and suppliers, the company said. The super agent for each group will tap the capabilities of a number of behind-the-scenes agents, all in a single unified experience. The company plans to announce the changes Thursday. “It became very clear that we could dramatically simplify,” said Suresh Kumar, Walmart’s chief technology officer and chief development officer. “If I have an agent that helps you with your payroll and I have a different agent that helps you with identifying merchandising trends, you shouldn’t have to remember that and switch between those two.” Kumar said the shift is a natural evolution based on the fact that the company found so many different use cases for AI agents. The technology has buy-in at all levels at Walmart, starting with the leadership at the very top, he said.

Full exclusive : Walmart built so many AI agents, things started to get confusing. Now the retail giant is looking to simplify.