Tech industry sentiment suggests that AI agents will automate entire business processes, potentially transforming companies worldwide. Today’s reality is starkly different. Fifty-eight percent of enterprise IT decision-makers say their organizations are piloting AI agents, with the majority targeting process automation, workflow efficiencies, or customer service, among other use cases, according to AI adoption research published by Wharton and the GBK Collective. Again, these are pilots — not production implementations. There isn’t yet a playbook for fully baked human-AI agent workflows. Still, as IT departments wrestle with the best path forward for using AI to automate operations, close partnership with human resources departments will be essential to minimize disruption and ensure the organization is primed to capitalize on the new roles, processes, and team structures that will arise as true human-AI coworking arrives.

Full report : As with previous tech transitions, IT and HR must collaborate to soften the impact of AI-fueled transformation on employees.