AI offers the potential for operational efficiencies, reductions in human error, a solution for employee attrition, and split-second analytical recommendations, but the reality is that no one — in the business, outside the business, or even CIOs themselves — knows whatto expect from AI. And still, businesses are aggressively pursuing it, in many cases in hopes of transforming their organizations. What we do know for sure is that AI deployment is like other IT projects in one important respect: Its success depends on employee, customer, and management acceptance. Ultimately, the degree to which AI is accepted by these constituencies “level-sets” how far AI can be adopted.

Full opinion : AI initiatives hinge too much on stakeholder acceptance and delivery expectations.